Customer Service

Our Goal is to Help You Succeed.

Something sort of cool happens somewhere between the “Discovery & Training” seminar and the first couple of interactions with our team.  We tried to find a way to describe it, and all we could come up with is–you become part of our family.

We strive to provide more than you expect. Listen—we don’t really care how long we’re on the phone with you, or how many questions you ask. We don’t have programs in place to measure all that stuff. We measure our success by your success. In the end, shouldn’t that be all that matters?

When you join #TEAMHMI, you are assigned a dedicated account manager! Who is yours?

HMI Account Manager Territory Map

 

Here’s some of the stuff people talk with us about:

  • Inventory and Stock Checks
  • Job Bidding and Estimating
  • On-site Training Scheduling
  • Pricing
  • Project Evaluations
  • Repair & Replacement Parts

  • Returns
  • Shipping Details
  • Technical Manuals
  • Technical Support
  • Troubleshooting
  • Warranty Claims

HMI has unparalleled customer service support- not one of our competitors comes close!

Fact: Not only does the HMI team have OVER 250 years combined concrete raising industry experience, but we also own our own contracting company that raises concrete EVERY DAY with our equipment and material.

HMI Customer Service 800-414-0049

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new equipment or our training programs?

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